My Bag




Do you ship internationally?

No. We only ship in the US

How long will it take to receive my order?

Once your order is placed, we will ship within 24 hours. Once shipped, the order will arrive in 5-7 business days, depending on your location. 

Do you accept returns?

We accept returns and exchanges within 14 days of the receipt of your product. If you need to exchange or return your shoes, please let us know within 14 days. Requests after that time will be denied. Please email us at with your order number and we will get the return process started. 

Returns are NOT accepted on Seconds. 


Do you accept exchanges?

Yes! We want to make sure your shoes fit you just right. If you need to exchange for a smaller or larger size, we are happy to offer that for a exchange fee of $10 in the US. Just email and we will get it done quickly. Exchange requests must be completed within 14 days of receipt of your product. Requests after that time will be denied. 

Exchanges are NOT accepted on Seconds. 


What is my Taft shoe size?


Our shoes are made true to size. If you typically wear a size 9, you can order a size 9 in Taft shoes. 

We only offer whole sizes...if you typically wear a half-size, we strongly recommend that you size up. For example, if you wear a size 10.5, we recommend that you size down to a 11. 

If you have any specific questions, you can email us at We are happy to help!

Can I see a video of your shoes being made?

Yes, you should watch THIS video :)

The shoe I want is sold out...what should I do?

We are working hard to manage our inventory and make sure we can have your size available. We will try and bring back older styles as often as possible. Be sure to sign up for the newsletter to be the first to know when a shoe is back in stock.